Sale items are considered final sale, which means we are unable to offer a refund. However, we are happy to provide an exchange or store credit for sale items, allowing you to choose something else you’ll love. Please note that only full-priced items
Yes! At Sasha Therese, we want you to love your purchase. If your item is unworn, undamaged, and still has the original tags intact, you can exchange it within 14 days of delivery. Please note that you will be responsible for the shipping cost to ret
Yes! We accept returns on items that are in their original condition with tags attached. Please ensure that the item has not been worn, washed, damaged, or altered. To be eligible for a return, your item must be sent back within 14 days of delivery.
Yes, you can! We understand that plans can change. You may cancel your pre-order item within 7 days of placing the order. After this period, cancellations are not accepted as we begin processing your item. If you need assistance with your cancellatio
You can cancel your order as long as it has not yet been shipped. Once your order has been dispatched, we are unable to process a cancellation. If your order has already shipped, you will need to return the item to us before we can process a refund.
At Sasha Therese, "free return" means that you won't be charged any restocking fees when you return an item. However, please note that you will still be responsible for covering the cost of shipping the item back to us. If you have any questions abou
Yes, you are responsible for covering the postage expenses when returning garments to us, whether it's for an exchange or a refund. However, there are exceptions. If the return is due to a fault on our part, such as a faulty garment or a dispatch err
At this time, we’re unable to provide return shipping labels for orders placed outside of Australia. Our current courier partner, Australia Post, does not support issuing return labels for international shipments. 💌 What this means for you:If you’re
Once your return has been delivered to us, please allow up to 1 week for us to process your return. After we have processed your return, your refund will be issued to your original payment method. Depending on your chosen payment method at the time o
We deduct $15 from the total order amount when processing a refund. This deduction helps cover the shipping cost, as we offer free shipping on customer orders over $100 AUD. However, if you are returning a faulty item, there will be no charge for the
At Sasha Therese, we take quality seriously and want to ensure you love your purchase. If you receive a damaged or incorrect item, please contact our support team at [email protected] as soon as possible. To help us resolve the issue quickly, pl
Our Returns PolicyRefunds and Exchanges: We offer refunds and exchanges. Refunds will be processed if the item has not been worn, has no stains or marks on it, comes with original tags and is placed in it's original polybag. Please note, we will not