Returns & Refunds

Can you issue refund for sale items?

No, we are only able to offer an exchange or store credit for sale items. Only full priced items are eligible for a refund.

Can I exchange my item?

Yes! If your item is unworn / not damaged, and still has the tags intact and is sent back to us within 14 days of delivery, we can exchange your order for you. You will however have to pay for the shipping cost back to our warehouse.

Can I return my item?

All items must be in their original condition with tags attached. Items that have been worn, washed, damaged, or altered cannot be returned. Items must also be returned within 7 days of delivery.

Can I cancel a pre-order item?

Yes you can! However, we only accept cancellations on pre-order item orders within 7 days of the order being placed.

Can I cancel my order?

You can only cancel your order if it has not been shipped. If it has been shipped, you will have to return the item back to us before we can cancel/refund your order.

What does free return means?

Free return means that you will not be charged any restocking fees for returning an item, however, you will be responsible for the return shipping costs.

Do I have to pay for postage if I choose to return my item?

Yes, you are responsible for covering the postage expenses when returning garments to us regardless if it's for an exchange or refund. However, there are exceptions, such as in the rare occasion that Sasha Therese is at fault (faulty garments or disp

Do you offer return shipping labels for international orders?

No, we are unable to issue a return shipping label for international orders as we are using Australia Post as our courier service.

How long will it take for my refund take to process?

Once your return has been delivered, please allow up to 1 week for us to process your return. Once processed, your refund will be sent back to your original payment method (this can take 3-7 days to arrive depending on your chosen payment method at t

Why do I only get a partial refund?

We deduct $15 from the total order amount. (Sasha Therese pays for shipping the customer orders over $100 AUD.) Faulty item returns will be free of charge.